prikaz prve stranice dokumenta MODEL REPA ČEKANJA U STANICI ZA TEHNIČKI PREGLED VOZILA
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master's thesis
MODEL REPA ČEKANJA U STANICI ZA TEHNIČKI PREGLED VOZILA
2021. urn:nbn:hr:262:244590
Meštrović, Marijana
University of Slavonski Brod
Department of Social Sciences and Humanities
Sub-department of Economics

Cite this document

Meštrović, M. (2021). MODEL REPA ČEKANJA U STANICI ZA TEHNIČKI PREGLED VOZILA (Master's thesis). Slavonski Brod: University of Slavonski Brod. Retrieved from https://urn.nsk.hr/urn:nbn:hr:262:244590

Meštrović, Marijana. "MODEL REPA ČEKANJA U STANICI ZA TEHNIČKI PREGLED VOZILA." Master's thesis, University of Slavonski Brod, 2021. https://urn.nsk.hr/urn:nbn:hr:262:244590

Meštrović, Marijana. "MODEL REPA ČEKANJA U STANICI ZA TEHNIČKI PREGLED VOZILA." Master's thesis, University of Slavonski Brod, 2021. https://urn.nsk.hr/urn:nbn:hr:262:244590

Meštrović, M. (2021). 'MODEL REPA ČEKANJA U STANICI ZA TEHNIČKI PREGLED VOZILA', Master's thesis, University of Slavonski Brod, accessed 09 May 2024, https://urn.nsk.hr/urn:nbn:hr:262:244590

Meštrović M. MODEL REPA ČEKANJA U STANICI ZA TEHNIČKI PREGLED VOZILA [Master's thesis]. Slavonski Brod: University of Slavonski Brod; 2021 [cited 2024 May 09] Available at: https://urn.nsk.hr/urn:nbn:hr:262:244590

M. Meštrović, "MODEL REPA ČEKANJA U STANICI ZA TEHNIČKI PREGLED VOZILA", Master's thesis, University of Slavonski Brod, Slavonski Brod, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:262:244590

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Metadata
TitleMODEL REPA ČEKANJA U STANICI ZA TEHNIČKI PREGLED VOZILA
Title (english)WAITING TAIL MODEL IN THE VEHICLE TECHNICAL INSPECTION STATION
AuthorMarijana Meštrović
MentorMaja Čuletić Čondrić (mentor)
Committee memberMirko Cobović (predsjednik povjerenstva)
Committee memberMaja Čuletić Čondrić (član povjerenstva)
Committee memberIvona Blažević (član povjerenstva)
GranterUniversity of Slavonski Brod
(Department of Social Sciences and Humanities)
(Sub-department of Economics)
Slavonski Brod
Defense date and country2021-06-16, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Diplomski rad je na temu repova čekanja u stanici za tehnički pregled. U današnje se vrijeme sve više nastoji smanjiti čekanje u raznim službama zbog užurbanosti, odnosno ubrzanoga životnog tempa koju današnjica zahtjeva. Često se može čuti da je „vrijeme novac“, sukladno toj istinitoj frazi klijenti će se vrlo vjerojatno žaliti na vrijeme koje provedu čekajući tehnički pregled. Ukoliko budu prisiljene čekati, stranke bi mogle osjećati svoju vlastitu vremensku neiskorištenost ili na neki način neproduktivnost u osobnim, poslovnim ili drugim sferama. Budu li stranke duže čekale neće se libiti napustiti uslugu te otići konkurenciji. Nastoji se unaprijediti i smanjiti red čekanja na tehničkom pregledu te putem kvantitativnih metoda objasniti duljinu repa čekanja. Menadžment nastoji vladati vremenom i radom te spriječiti da oni vladaju njime stoga je neophodno vladati samim sobom. Vremenski menadžment povećava učinke rada i štedi vrijeme kroz metode i radna sredstva te na taj način poboljšava vlastiti uspjeh i rezultate rada.
Abstract (english)
The thesis is on the topic of waiting tails in the station for technical inspection vehiches. Nowadays, there is an increasing effort to reduce waiting in various services due to the hustle and bustle, or the accelerated pace of life that today requires. We can often hear that “time is money”, according to this true phrase, parties are very likely to complain about the time they spend waiting for a technical inspection. If they are forced to wait, parties could feel their own untapped time or in some way unproductiveness in personal, business or other spheres. If the customers wait longer, they will not hesitate to leave our service and go to the competition. We try to improve and reduce the queue at the technical inspection and explain the length of the queue tail through quantitative methods. Management seeks to rule time and work and prevent them from ruling it, so it is necessary to rule itself. Time management increases work performance and saves time through methods and tools, thus improving one's own success and work results.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:262:244590
Study programmeTitle: Professional graduate study program in Management
Study programme type: professional
Study level: specialist graduate
Academic / professional title: stručni/a specijalist/ specijalistica ekonomije (stručni/a specijalist/ specijalistica ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2021-06-29 10:28:55