This thesis covers the management of facility maintenance processes on the example of a shopping center, and as an example I used the shopping center "Mall of Split", which is located in Split. During the writeing this thesis, I touched on the history of the origin of facility management, which first appeared in property management after 1700 in Great Britain, and then developed in 1930 in the USA. With the development of property management, there was an expansion towards owners who wanted to monetize their properties/factories/facilities by leaving the property management to professional companies that deal with it in order to raise their values. The management of facilities and their processes started in the 80s in the USA and began to spread rapidly in the 90s through Great Britain and further towards Europe. Facilities management is a multidisciplinary profession whose goal and task is to exploit maximum synergistic effects in real estate management by efficiently balancing sources of financing and operational activities. With the advancement of technology, there has also been progress in the management and management of facilities, as well as processes. The best example for this is CMMS (Computerized Maintenance Management System) and CAFM (Computer Aided Facility Management), which have raised the level of maintenance, using IT technologies.