Quality management depends on a large number of interconnected processes, the implementation of which requires the elaboration of organizational structure, defining processes and methods of their implementation, control and determining efficiency and responsibility. Quality management systems provide many benefits to the company's internal organization, while providing adequate support to compete in the global market through growing cost pressures and high-quality services. In order to create a quality management system, it is necessary to follow certain sectoral concepts that are most often standardized. The most wellknown quality management systems are ISO 9000 and ISO 9001, which are the basis for further implemented quality management system. The customer represents the constant feedback of the company, not a specific product, which is the essence and goal of the company's quality management system. Continuous control and controlling processes enable companies to adequately implement a quality management system. Oriobeton d.o.o. uses the concepts of total quality management which requires the efforts of all employees at all organizational levels of the company to ensure that customer needs are met.